General Questions
Who can use Volánbusz services?
All persons who hold a valid ticket, pass or document entitling them to free travel, are entitled to use the Volánbusz services. A reduced fare ticket or pass is valid only alongside the presentation of documents proving entitlement.
Where can I plan my journey?
You can easily plan your journey on the Volánbusz website, at www.menetrendek.hu and www.utas.hu. Our company provides live data to the most common trip planners, so you can also use Google Maps to plan your trip.
Where can I buy tickets and passes?
There are two ways to buy a ticket or a pass: in person or online.
In person, at the bus driver, at our ticket offices, at our sales partners, at many MÁV-START ticket offices, at post offices or from our ticket machines. On buses where passes are sold from on-board ticket machines, you can buy a pass during the pass sales period. The pass sales period lasts from the 26th day of the month preceding the month of validity, until the 8th day of the month in question. You can find out more about country and county passes at the following links.
Online ticket purchase: passengers can purchase their tickets on our website for the following national services operated by Volánbusz Zrt.
Click here for information on online tickets purchases.
Tickets and passes can also be purchased in the Transport Mobile Ticket app and its partner apps, and local passes for a number of municipalities can be purchased in the MÁV app.
Is it worth buying a pass?
Buying a pass is recommended if you travel frequently. We recommend our passengers the very affordable country or county passes, about which you can find more information at www.orszagberlet.hu.
What do we know about country and county passes?
These passes offer an even simpler solution than before, as it is now sufficient to buy a single pass (bus and train) for daily commuting and weekend excursions. A county pass allows you to travel within the borders of one county, while a national pass allows you to travel throughout the country on coach services and trains, as well as on local services in certain municipalities.
For more information on country and county passes, visit www.orszagberlet.hu.
Where is my bus?
Most of our scheduled bus services can be tracked at www.menetrendek.hu and www.utas.hu.
Where can I send a comment, a request for a change of timetable or a complaint?
All comments are welcome, as passenger feedback is essential to improve our services. Our staff are available to be contacted every working day by phone, e-mail, at our ticket offices and in person at the Travel Centre in Budapest. For detailed information about our customer service contact details and opening hours, click here.