Modification and refund
Modification (tickets sold for VOLÁNBUSZ-Eurolines services)
What can be modified on a ticket?
• date
• destination (to a longer section served by the given service)
The ticket bought by VOLÁNBUSZ Co. Ltd. can be modified to a journey for a longer section on the given service in Budapest at the international ticket office of Népliget coach station by paying the minor modification fee published on the line and in case of fulfilling the following conditions:
• the journey wasn’t started;
• the ticket is modifiable (the discount the ticket was originally purchased with does not exclude the possibility of modification);
• in case of a return ticket the onward and backward journeys has to be into the same city and stop.
A ticket bought by VOLÁNBUSZ and issued for an exact date can be modified to an Open ticket in the international ticket office of Népliget bus station with the validity of the other rules related to modifications.
Tickets with Youth Special discount for services Budapest-Brno and Prague leaving at 22.30 and from Prague at 9.00, as well as from Brno at 11.30 can only be modified for services leaving at the same time.
What cannot be modified?
• name
• destination (to a shorter section)
• date and time of tickets for Brno and Prague
These cases are considered as refunding, with rules of refunding applying.
Where can the tickets be modified?
• tickets bought personally at the place of purchasing and at partner travel agencies having contracts with VOLÁNBUSZ Zrt. or at certain foreign partners personally;
• in case the ticket was purchased on the website of VOLÁNBUSZ Co. Ltd.., modification can be made personally in the international ticket office of the Népliget coach station in Budapest; at partner travel agencies having contracts with VOLÁNBUSZ Co. Ltd. and at certain foreign partners;
• in case the ticket was purchased on the web page of VOLÁNBUSZ Co. Ltd. and it has been picked up at the international ticket office in Budapest, modification can be made personally in the international ticket office of the Népliget coach station in Budapest; at partner travel agencies having contracts with VOLÁNBUSZ Co. Ltd. and at certain foreign partners.
Modifications at foreign partners can be made only if the section from abroad to Hungary is concerned.
Modification can only be based on travel coupons which are not used yet.
Other conditions of modification:
Tickets and vouchers which are no longer valid cannot be modified.
If the passenger is not asking for modification in person, the person representing him/her must have a procuration.
All modifications are subject to a handling fee per destination with the conditions stated in the table below.
If by the moment of modification the passenger has stepped over the age category with which the ticket was purchased, and/or in the meantime there was a modification of the fares or the original discount is not available anymore the possible price difference has to be paid.
The one way ticket bought by VOLÁNBUSZ Co. Ltd. can be modified to a return ticket in Budapest at the international ticket office of Népliget coach station by paying the minor modification fee published on the line and in case of fulfilling the following conditions:
• the journey wasn’t started;
• the ticket is modifiable (the discount the ticket was originally purchased with does not exclude the possibility of modification);
• for the newly bough return ticket age discount can only be applied (in case of fulfilling the conditions of the discount)
In case of modifying the original travel date and/or time the modification fee has to be paid for this modification as well.
Modifications can only be done on the base of the travel coupons of the unused ticket. In case of an E-ticket those have to be handled in printed form.
| Conditions | Handling fee |
|---|---|
|
0-2 hours prior to the departure |
HUF 5 000 |
|
Within 48 and 2 hours prior to the departure |
HUF 1 500 |
|
Earlier than 48 hours prior to the departure |
HUF 1 000 |
| Condition | Handling fee |
|---|---|
|
0-2 hours prior to the departure |
HUF 750 |
|
Earlier than 2 hours prior to the departure |
HUF 500 |
For services running under Flixbus aegis the conditions of FlixBus apply.
Refund (tickets sold for VOLÁNBUSZ-Eurolines services)
Where can tickets be refunded?
• tickets bought personally only at the place of purchase;
• in case the ticket was purchased on the web or wap page of VOLÁNBUSZ Co. Ltd. and it has been picked up at the international ticket office in Budapest, it can be refunded personally in the international ticket office of the Népliget coach station in Budapest;
• in case the ticket was purchased on-line on the website of VOLÁNBUSZ Co. Ltd., refund can be asked personally in the international ticket office of the Népliget coach station in Budapest.
Upon filling in the appropriate form, the amount of the ticket reduced by the handling fee will be transferred to the bank account where the original purchase was made from. Money transfer can take more than 30 days depending on banking administration.
Refund can only be based on travel coupons which are not used yet.
Other conditions of refund:
Expired tickets and vouchers cannot be refunded.
Partly used vouchers cannot be refunded.
There is no refunding of tickets to passengers who were excluded from travel due to their own fault.
In case of a refund the ticket has to be handed over in printed form.
All refunds are subject to a handling fee per destination with the conditions stated in the table below.
In case of refunding the backward journey of a return ticket, one way price will be deduced (it is considered as used).
If the passenger is not asking for refund in person, the person representing him/her must have a procuration.
In case the passenger has died, refund can be claimed in written form by any person presenting the death certificate. VOLÁNBUSZ Co. Ltd. will examine the conditions of refund.
| Condition | Handling fee |
|---|---|
|
0-2 hours prior to the departure |
CANNOT BE REFUNDED |
|
Within 72 hours (3 days) and 2 hours prior to the departure |
50% |
|
Earlier than 72 hours prior to the departure |
25% |
| Condition | Handling fee |
|---|---|
|
0-2 hours prior to the departure |
CANNOT BE REFUNDED |
|
Within 48 and 2 hours prior to the departure |
50% |
|
Earlier than 48 hours prior to the departure |
25% |
Booking of Open tickets
Reserving of Open tickets at the time of booking
- free of charge on Subotica and Sahy lines
- 500 HUF on all the other lines
If by the moment of booking the passenger has stepped over the age category with which the ticket was purchased, and/or in the meantime there was a modification of the fares or the original discount is not available anymore the possible pric difference has to be paid.
Opening hours of the ticket offices are further limits to the above conditions.
For services running under FlixBus aegis the conditions of FlixBus apply.
Service charge
Is used when: in case the passanger buys a ticket for services running under FlixBus aegis or modifies his/her previously bought ticket in the international ticket office at Népliget coach station
Cost of charge: 1 000 HUF / transaction (purchase / modification).